The expenses for manpower are increasing every year comparatively. Augmented reality may not play many roles in the present because the market is still “very young and very nascent”, but AI has undoubtedly taken a front seat, especially in the last 2-3 years. In a recent interaction with the Editor of Siliconindia, Anuj Rajain, CEO, Soteria (Tenon Group), shared his insights on the digital technology in facility management.
How have technologies like Augmented Realty & Artificial intelligence impacted facility management & security operations?
Facility Management has been a manpower-driven industry in India even today. When you approach a client, the client does not speak of technology. Instead, they state their requirements, and we need to deploy people. Traditionally, it is observed that technology was not their driver, manpower was. Over a period of time, facility management has witnessed some developments, and a notable involvment. The most basic technologies used are bristol management systems, incorporated to reduce the load on the workforce. To get attendance management systems incorporated for the physical maintenance of data which was recorded by a security guard or facility executive.
The use of technology has evolved over a while; now, a facility management client asks for the services offered through technology. The expenses for manpower are increasing every year comparatively. Augmented reality may not play many roles in the present because the market is still “very young and very nascent”, but AI has undoubtedly taken a front seat, especially in the last 2-3 years. With AI’s help, one can develop solutions that create relevant data for the client to understand better. So, if an attendance management tool that a facility operator uses provides a live update to the HRMS platform for a client, which also includes an employee base across India, mentions the footfall. Similarly, the facility team is also able to understand if it is an entire occupancy office or if there is a 50% load on the office on a specific day. Things as simple as janitorial services are benefits where AI plays a vital role in informing when to clean a specific area during a set pattern or set timing in the day.