Senior Client Servicing Executive

Roles and Responsibilities

• Manage key client accounts and act as the primary point of contact for day-to-day communication.
• Build and maintain strong relationships with clients across Tenon Group’s security, facility management and technology services.
• Understand client requirements, operational challenges and service expectations, and coordinate with internal teams for timely resolution.
• Monitor service delivery against agreed SLAs, KPIs and contractual commitments.
• Prepare regular client reports, performance reviews and service updates.
• Coordinate with operations, commercial and support teams to resolve escalations effectively.
• Conduct client meetings and review operational performance, feedback and improvement areas.
• Identify opportunities to improve service quality, client satisfaction and account growth.
• Track open issues, action points and follow-ups to ensure timely closure.

Why Join Tenon?

At Tenon, you will work with a diverse portfolio of clients and collaborate with teams across security, facility management and technology. The role offers exposure to complex operations, senior stakeholders and opportunities to grow within a large integrated services organisation.

You will be part of a team focused on delivering reliable service, building long-term client relationships and creating safer, smarter and better-managed spaces.

About Tenon

Tenon Group is an integrated business services organisation providing security, facility management and technology-led solutions. Our group companies work together to help organisations protect people, manage facilities and improve operational performance.

With operations across multiple markets and a diverse client base, Tenon brings together people, processes and technology to deliver accountable solutions at scale.